Shipping policy

At Slitis Spare Parts Trading, we are committed to ensuring timely and safe delivery of your orders. This Shipping Policy outlines the key details regarding our shipping practices and procedures.

1. Shipping Regions

We currently ship to all emirates within the United Arab Emirates (UAE) and select countries across the Gulf Cooperation Council (GCC), including Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar.

2. Processing Time

  • Orders are typically processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.

3. Delivery Time

  • UAE Deliveries: 1–3 business days
  • GCC Deliveries: 3–7 business days, depending on the destination and customs clearance

Delivery times may vary based on product availability, location, and courier service delays.

4. Shipping Charges

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The final shipping cost will be communicated to you before order confirmation.

5. Order Tracking

Once your order is shipped, we will provide you with a tracking number and courier details so you can monitor the status of your shipment.

6. Delivery Partners

We work with reputable local and international logistics partners to ensure safe and timely delivery of your items.

7. Customs & Duties (For GCC Orders)

For international orders outside the UAE, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer.

8. Damaged or Lost Shipments

If your order is damaged during transit or lost, please contact us immediately. We will work with our courier partners to resolve the issue and offer a suitable solution.

9. Contact Us

For shipping inquiries, please feel free to contact us:

Slitis Spare Parts Trading
Abu Dhabi, United Arab Emirates
Email: support@slitisonline.com
Phone:+971 50 8719 639
WhatsApp:+971 50 8719 639
Instagram: @slitis.ae

This policy may be updated without prior notice. Please review this page regularly for any changes.